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How ratu bola Protects Your Privacy

When you open an account with us, your personal information—from your first deposit via DANA, OVO, GoPay or QRIS through to every withdrawal request—is handled with clear rules…

DANA, OVO, GoPay and QRIS stored safelyYour withdrawal details verified before payoutAccount access logged and monitored
Explore the Lobby Read FAQ
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PRIVACY QUESTIONS

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions or data requests to our support team at [email protected]. We respond to all inquiries within 48 business hours and help you access, update or remove your personal data.

Live Chat

Open a chat session from your account dashboard (available 09:00–23:00 WIB daily). Our team can walk you through privacy settings, explain how your data flows, and process urgent data requests.

Account Settings

Visit Account > Privacy & Security in your lobby to view what data we hold, update your contact details, manage cookie preferences, and download your full account record.

HOW WE HANDLE IT

The Privacy & Security You Can Count On

Encrypted Payments

Every deposit via DANA, OVO, GoPay, QRIS or bank transfer is encrypted end-to-end. Your payment method is never displayed in full on our platform; only the last four digits appear after withdrawal confirmation.

Login & Access Logs

Your account tracks every login, deposit and withdrawal. You can review this history in Account > Activity at any time. Unusual access is flagged automatically and you receive an alert via the email on file.

Cookie & Tracking Consent

We use cookies to keep you logged in, remember your lobby preferences and protect against fraud. You can adjust cookie settings in Account > Privacy & Security without losing core functionality.

Data Retention & Deletion

Account data is retained while your account is active. After closure, we keep minimal records (name, transaction history) for 3 years to meet financial compliance, depending on local law. Request full deletion at any time.

Third-Party Disclosure

We share data with payment processors (DANA, OVO, GoPay, QRIS networks) and fraud-prevention partners only as needed to complete transactions and detect abuse. No marketing partners or data brokers receive your details.

Your Data Rights

You can request access to all data we hold, correct inaccurate information, export your account record, or request deletion. Submit requests via [email protected] or Account > Privacy & Security. We respond within 14 days where local law permits.

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth, and payment details (DANA, OVO, GoPay, QRIS or bank account). We also log your device type, IP address and account activity. This data is used solely to verify your identity, process deposits and withdrawals, and detect fraud.

We retain core records (name, transaction history, account closure date) for three years to comply with local financial and anti-fraud regulations, depending on local law. Payment details are removed within 30 days of closure. You can request earlier deletion by contacting [email protected].

Yes. Go to Account > Privacy & Security and select 'Download My Data'. We'll prepare a file containing your profile, transactions, deposits and withdrawals within 7 days. You can also request this by emailing [email protected].

No. We never sell your personal data. We share information only with payment networks (DANA, OVO, GoPay, QRIS) and fraud-prevention partners to complete transactions and keep your account safe. No marketing firms, data brokers or affiliate networks access your details.

Payment details are encrypted with 256-bit SSL and stored separately from your account profile. When you make a withdrawal, only the last four digits of your DANA, OVO, GoPay or QRIS account appear in your transaction history. Full details are visible only during the payout process.

Change your password immediately and contact our support team via live chat (09:00–23:00 WIB) or email [email protected] within 24 hours. We'll review your access logs, freeze the account if needed, and help you secure it. Your account activity is logged and available for review in Account > Activity.

Yes. Visit Account > Privacy & Security to adjust your cookie preferences. You can disable non-essential cookies for analytics and advertising. Essential cookies (login, security, fraud detection) cannot be turned off or your account will not function properly. Changes take effect immediately.

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